Refund & Return Policy
Each Zomayra piece is shaped by hand, so we take great care to make sure it reaches you exactly as intended. If something isn’t right, here’s how we make it right.
7 Days
Window to request a return from date of delivery
48 Hrs
To report damaged or defective items with photos
5–7 Days
For approved refunds to reflect in your account
Unused
Items must be unused, unengraved & in original packaging
1. Our Approach
Every compass, sextant, telescope, and décor piece we make passes through a quality check before it leaves our workshop in Roorkee. Because each item is handcrafted, slight variations in grain, patina, or finish are part of its character and not considered defects. This policy covers genuine cases of damage, defects, or incorrect items.
2. Return Eligibility
You may request a return within 7 days of delivery if the item meets the following conditions:
- The item is unused, undamaged, and in its original condition.
- It is returned in the original packaging, along with all tags, certificates, or accessories included with it.
- It is not a custom-made, personalised, or engraved piece.
- It was not purchased during a final-sale or clearance promotion.
3. Items That Cannot Be Returned
- Custom or made-to-order pieces crafted specifically for you.
- Items personalised with engraving, names, or dates.
- Products damaged due to misuse, mishandling, or normal wear after delivery.
- Items without their original packaging, box, or accessories.
4. Damaged or Defective Items
We package every piece carefully, but if your order arrives damaged, defective, or different from what you ordered, please let us know within 48 hours of delivery. Share clear photos or a short video of the item and its packaging — this helps us resolve the issue quickly with a replacement, repair, or full refund at no extra cost to you.
5. How to Request a Return
Reach Out to Us
Contact our team with your order number, the reason for return, and photos of the product (if damaged or defective).
Approval & Pickup
Once approved, we’ll arrange a pickup or share the return address, along with packing instructions for the item.
Quality Check
On receiving the item, our team inspects it against the return conditions listed above.
Refund or Replacement
Once approved, we process your refund or dispatch a replacement, whichever you’ve chosen.
6. Refunds
Approved refunds are issued to your original payment method within 5–7 business days of us receiving and inspecting the returned item. For prepaid orders, the amount is credited back to the same card, UPI, or bank account used at checkout. For cash-on-delivery orders, we’ll coordinate bank details with you to process the refund.
7. Exchanges
If you’d prefer an exchange over a refund — for a different size, finish, or piece from our collection — let us know while raising your return request. Exchanges are subject to product availability and the same eligibility conditions as returns.
8. Return Shipping Costs
If the return is due to a damaged, defective, or incorrect item, we bear the return shipping cost. For returns due to a change of mind (where eligible), return shipping charges are borne by the customer and will be deducted from the refund amount.
9. Order Cancellations
Orders can be cancelled free of charge as long as they haven’t entered production or been shipped. Since many of our pieces are handcrafted to order, cancellation requests made after crafting has begun may not be accepted or may be subject to a partial deduction to cover materials and labour already invested.
10. Contact Us
For any return, refund, or exchange request, reach out to us with your order details:
Zomayra Handicrafts
Email: REPLACE-EMAIL@zomayrahandicrafts.com
Phone: REPLACE-PHONE-NUMBER
Workshop Address: REPLACE-FULL-ADDRESS, Roorkee, Uttarakhand, India
Crafted with care, backed with the same care.