Shipping Policy
Every Zomayra piece travels from our workshop in Roorkee to homes across the world. Here’s everything you need to know about how we pack, dispatch, and deliver your order.
2–4 Days
Handcrafting & dispatch time before your order ships
5–8 Days
Estimated delivery within India after dispatch
10–18 Days
Estimated delivery for international orders
Tracked
Every order ships with a trackable tracking number
1. Handcrafting & Dispatch Time
Because every compass, sextant, telescope, and décor piece is handcrafted in our workshop, please allow 2–4 business days for your order to be finished, quality-checked, and packed before it is handed over to our shipping partner. Made-to-order or personalised pieces may take a little longer — we’ll let you know the expected timeline at checkout or by email.
2. Delivery Timelines
| Destination | Estimated Delivery |
|---|---|
| Within India | 5–8 business days after dispatch |
| International (Standard) | 10–18 business days after dispatch |
| International (Express, where available) | 5–9 business days after dispatch |
Delivery timelines are estimates and may vary due to customs clearance, remote locations, weather, or courier delays beyond our control.
3. Shipping Charges
Shipping charges, if applicable, are calculated at checkout based on your delivery address, order weight, and dimensions. Any free-shipping thresholds or ongoing offers will be clearly displayed on the product page or at checkout.
4. Order Tracking
Once your order is dispatched, you’ll receive a confirmation email or SMS with your tracking number and a link to follow your package’s journey. If you haven’t received tracking details within the estimated dispatch window, please reach out to us.
5. Packaging
Each piece is carefully wrapped and cushioned to protect its brass and wooden detailing during transit. Fragile items such as sextants and telescopes are packed with extra protective layering to minimise the risk of damage in transit.
6. International Orders & Customs
For orders shipped outside India, please note that customs duties, import taxes, or clearance fees may apply depending on your country’s regulations. These charges are determined by local customs authorities and are the responsibility of the customer — they are not included in our product price or shipping charges.
7. Delayed or Lost Shipments
If your order is significantly delayed beyond the estimated delivery window, or if tracking shows no movement for an extended period, please contact us with your order number. We’ll follow up with our courier partner and keep you updated until the matter is resolved.
8. Incorrect or Incomplete Address
Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer. If a package is returned to us due to an address issue, reshipping charges may apply.
9. Damaged in Transit
If your order arrives with visible damage to the packaging or the product itself, please refuse the delivery if possible, or contact us within 48 hours with photos of the item and packaging. Refer to our Refund & Return Policy for how damaged items are resolved.
10. Contact Us
For any questions about your shipment or delivery, reach out to us with your order details:
Zomayra Handicrafts
Email: REPLACE-EMAIL@zomayrahandicrafts.com
Phone: REPLACE-PHONE-NUMBER
Workshop Address: REPLACE-FULL-ADDRESS, Roorkee, Uttarakhand, India
From our hands in Roorkee, to yours — wherever you are.